Home / Return and Refund Policy

Thanks for shopping at Autelpilot.

We stand by the quality of our products and are confident that you will be satisfied with your purchase. If, for any reason, you are not happy with our products, we offer a 30-day money-back guarantee.Simply contact us and we would love to help you with the return.


You have 30 calendar days to initiate a return from the date you received it. To be eligible for a return, your item must be in acceptable condition(no damage or scratches). Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.


Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If your return is approved, we will initiate a refund in one business day to the original payment method used to make the order. You will receive the refund within a certain amount of days, depending on your card issuer's policies.

Return Instruction

If you would like to apply for a return and refund, please contact us within 30 calendar days of receiving your product(s).

1. Contact us at sales@autelpilot.com using the email address you purchased on Autelpilot Online Store, and then provide the following information:

  • Order Number:
  • Return Product Name & Quantity
  • Return Reason
  • Images or Videos of Products

We will process your return and refund application within one business day after receiving your email.

2. Package and ship your item.

  • Include all items from your original shipment, including devices, accessories and documents.

Shipping Cost of Returns

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

How Long Does The Return and Refund Process Take?

After receiving your return request, we will process it in one business day. The whole process from you returning the item to Autelpilot refunding the order may take 9 to 12 days.

Contact Us

If you have any questions on how to return your item to us, contact us. You can send an email to sales@autelpilot.com.

Note: Please do not send the item back to adress on the shipping label. The returning shipping adress will be sent to you via email when we start to process your return request.