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Warranty Policy

Warranty

Autelpilot represents and warrants to the original purchaser that all drones and accessories purchased from Autopilot have 1-Year Free Manufacturer Warranty. If you have any questions for the products bought from Autelpilot, please feedback to us, and expect technical support & solution in most of the cases.

During the warranty period, product or any part thereof during normal consumer usage and conditions, be proven defective in material or workmanship that results in product failure, such defect(s) will be repaired, or replaced, without charge for parts or labor directly related to the defect(s).

The warranty period of this product starts the day after you receive the goods. If you cannot provide valid evidence such as a purchase invoice, the warranty start date will be subject to the activation time, if neither, the warranty start date will be extended 90 days from the factory date shown on the device.

This warranty does not apply to:

  1. Aircraft(s) not utilizing most current, or up to date, and publicly available firmware.
  2. Battery that cycle charged more than 200 times (100 times for refurbished batteries).
  3. Products subjected to abnormal use or environmental conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair, or improper storage.
  4. Products with signs of tampering or altering of the serial number label, waterproof mark, etc.
  5. Products that have had flight log details altered or deleted.
  6. Damage resulting from connection to, or use of any accessory or other product not approved or authorized by the Company.
  7. Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative parts.
  8. Products damaged from external causes including but not limited to fire, water, dirt, sand, battery leakage, blown fuse, theft or improper usage of any electrical source.

Warranty Contact Info

If you need any repairs or services under the warranty or have any questions regarding warranty, please feel free to contact Autelpilot support team via the following ways:

Send us an email at sales@autelpilot.com

Repair Service

In the event of any performance failure during the valid warranty period, you can apply for repair service repair or submit your request on contact us page.

Get a repair

Tell us a little about what's going on and we'll help you get the repair you need.

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